Hello Linda.
Sorry but I have been a gold member here for 16 years and I have never been charged anything other than my yearly fee. I don't download anything from SBF other than my completed pages. I take it that you are referring to SBF kits - there again I don't use their kits so I have no experience of any charges. Sorry I really can't be of much help. Maybe Support will see this and reply for you. Am I correct in thinking it is their kits that you are downloading? If it isn't sorted before the Christmas break I can contact Support after for you. Let me know. Joce

Yes, I am referring to the speed download of the SBf kit. It even says I am a silver member entitled to 25 free downloads. But at checkout it wants to charge me and asks for a method of payment. Something is amiss. Joce any help would be greatly appreciated. Thanks

It's late Sunday evening here - I will get on to this in the morning.

I have contacted Support but so far haven't heard back. Let me know if it continues please.