From the Editor's Desk
offline

Author
Rae Ann says:
Technical Issues on the Site
Dear ScrapbookFlair Members,

The leadership team at ScrapbookFlair has read your many comments in our Forums and Customer Support and we are very concerned by what you are reporting.

We know we have issues with the ScrapbookFlair.com website. We have a speed problem and also an underlying technical problem but unfortunately haven't identified yet what it is or how to fix it. These problems started about 3 months ago after we changed our site architecture so we could offer a better experience to mobile and tablet users. While that changeover went well, it slowed the ScrapbookFlair.com significantly. We have been working on trying to identify and fix these problems EVERY DAY since you started reporting them. Please know that we read your messages and are frustrated ourselves that we can't fix the problems faster. We are consistently working on them, but the problem(s) have proven elusive.

The best way for you to help us is to keep reporting your problems to Customer Support at support@scrapbookflair.com. If possible, give us the exact details and circumstances on how the problem presents itself (example: I am having difficulty uploading pages, I use the FireFox Browser, version ___, I am using ScrapbookFlair software to do the uploads like I always have, etc.).

Please know, we hear you and we care about our community and are determined to solve and fix these problems. We're trying our best - so please be patient with us as we work to find the solution. We value the contribution of every ScrapbookFlair Member and will always do our part to make this a fun and uplifting community. Thank you for doing your part in keeping us apprised on key issues.

Sincerely yours,

The ScrapbookFlair Team
Aug 15, 2016
sort by date  sort by newest
offline
Mimi_ says:
Thank you Rae Ann for your update, most appreciated, & thanks to your support team as well as they continue to work on the issues. Have had so many problems since approx April & it's great to know you are aware & working towards keeping this still being the coolest spot around :-)
Aug 16, 2016
offline
Grandma M says:
I thank you too Rae Ann - after weeks and weeks of problems
its good to know you are finally working on sorting it all out. I love SBF and been with you a long time so not being able to even get into my home page has been a headache. Fortunately the forums are still working albeit slowly, so at least we can keep up with how support is dealing with all the issues. good luck xxxx
Aug 16, 2016
offline
Support says:
We have been watching the site for about 20 hours, major functions are working smoothly. As we have not heard from our ISP, we are not sure what have fixed the issue. We will continue watching the site till we can make sure it goes smoothly.
Aug 16, 2016
offline
novice@it says:
I have been a member for a long time, but not on as much as I used to be, I noticed that there are hardly ever any new free downloads in the collections .....not sure if that is due to site issues, or lack of donations, I really enjoy the complementary collections. Also Im not a premium member but I was, I would think some type of compensation to premium members would be in order, since the site is having issues. Maybe free prints coupons or some incentive. Trying to get back into digital scraping.
Aug 16, 2016
offline
Xguern66 says:
Signed in this morning and things are very much improved. Almost back to how they were, so some success. Thank you so much for listening to us and getting things sorted. Lets hope now that improvement continues and everything stays OK.
Aug 16, 2016
offline
Lantanna Calyipso says:
I have had problems getting my messages for the last few weeks . After I've clicked on new messages one my homepage search just continues to go round and round until it Times itself out , then I get the error message with the yellow background. Other times through the day it's brilliant . Usually awkward at evenings.
Aug 26, 2016
offline
Betty Boop says:
I also have had trouble getting my messages and takes for ever...so slow
Aug 27, 2016
offline
Lori47 says:
Like Betty... just waiting for a page to come up to view and comment and vote upon is nauseatingly slow. :-(

I surely wish my husband were alive because you could have hired him to solve the problem with him being a great software/hardware engineer for the government. He used to write programs for websites all the time and if he could write programs to teach the astronauts how to fly the shuttle... I'm sure he could figure this out. I miss him so badly.
Aug 28, 2016
offline
LadynRed_44 says:
WELL THINGS ARE STILL SLOW, IM GETTING SO AGGRAVATED WAITING FOR THEM TO GET THINGS FIXED. TRYING TO HANG IN THERE, BUT IT'S GETIING SO HARD JUST TO FORGET SBF :(:(:(:(:(:(:(
Sep 4, 2016
offline
oldfinger says:
I agree with LadynRed_44 things are still painfully slow and I can't get into post my CT pages in the group. I get into the group okay but when I click on post my scrapbook, I get almost a blank page.
Sep 14, 2016
offline
BellezzaDonna says:
I too, finding it hard to sign in and leaving comments, votes (pages) etc. It takes a long time to load my homepage and even longer when I want to check my message center. It's obviously very stressful, but what can we do? It wasn't like this when I first joined Jan.12, 2016. Now even with high speed internet I seem to be spending more time at my computer just to load my homepage. I will come back another time, perhaps it will be better.
Thanks/Grazie Donna

Please Note: I apologize to those I haven't visited in a while. Too long of a wait to leave comments, votes nowadays. Looking forward to the server speed improvement.
Sep 18, 2016
offline
MaryWonder says:
I have tried many times over the last month or so to comment on people's pages but the site is sooooo slow or crashes that I just give up.
Sep 18, 2016
offline
valrushton says:
Same here! I have given up for the time being. Strange that I can get on forums though!
Sep 19, 2016
offline
Melx Kyleca says:
The same here ! just wish it was back to normal, lots of scraps made but not worth putting up with no one to see them, all old friends have disappeared, just a hand full left and so pleased they haven’t deserted the sinking ship.!!!!!!!
Sep 26, 2016
offline
Grandma M says:
I agree with Mel - this ship is slowly sinking into oblivion ?? Im hanging in there in the hope it will improve but at the moment it's still rubbish - get your finger out support - sort it out or SBF will be no more xxx
Sep 26, 2016
offline
valrushton says:
Thought I'd try again this morning but just cannot get onto my message centre and it's taken ages to get onto the forum page.
Sep 26, 2016
offline
simsage says:
It is really frustrating to say the least, to try to navigate around, and vote, but we "Die Hards" have to stick with it otherwise...............
Sep 26, 2016
offline
Grandma M says:

I can't get into my centre tonight - tried twice and each time after a very long wait just got the yellow error page !!!!!!!!!!!!!!!!!!!!!
Sep 26, 2016
offline
XenaPrincessWarrior says:
Has anyone noticed like me that some of their awards are missing in their homepage? I have noticed that yesterday I lost 8 awards so far that I know. Six of #1, One of High rank, One #2. I had checked the challenges of my awards of the ones that are missing in my homepage and noticed that not only mine are missing. That those who have entered the same challenge the second place and third place is missing in their homepages (members) too . I have sent SBF to fix the problem but they have not answered back yet. What's going on with this site? So many glitches. I have noticed as well with people leaving comments on pages and even the reading total of comments is screwed up. Example if 6 people leaves comments only 5 comments show. So on...
That's my news for today! I hope that they will fix these too. Ciao 4 now.
Sep 26, 2016
offline
Support says:
XenaPrincessWarrior , we checked your home page and found 210 awards. Is this the correct number? Thanks.
Sep 27, 2016
offline
Support says:
Sorry, the total number is 215. Typo.
Sep 27, 2016
offline
LaParisienne400 says:
Why is this site so slow on signing in & on opening pages, leaving comments etc?
Sep 27, 2016
offline
XenaPrincessWarrior says:
Hi there SBF! First of all thank you very much for fixing the award glitch & adding my awards back the way they were! Very kind of you. Hehe
Just there's 1 more award that is missing in my homepage. I had 216 awards in total. The one that is missing in part of the Top Rank 20 scrapbooks, I had 16 total and now I have 15. I think the one that was Top Rank (page) is (Furry Little Kings)! But I'm not sure, you can check your backup and you will be able to confirm better than me. All I know I had 16 in total. Other than that it's pretty much fixed and accurate. Thank you!
Sep 27, 2016
offline
XenaPrincessWarrior says:
Dear SBF support: I had sent as well a message to you re: to 2 extra pages that I've uploaded recently that don't open at all & when I try to open them it gives me an error page. I can't even get to the delete option to discard them. The 2 pages are called "Glacier Öræfajökull" that have vowell accents" that have 0 comments, 0 views, 0 votes! I would like if you PLEASE delete them for me. I have no need of them & it's taking some of my disc space usage. They're set to "private view". Please make sure you do not delete the good one now. That one works & it's running in a challenge. You will see what I'm talking about once you will check. I think the reason to why they don't work/open is due to the title accents. I conflicts with the homepage html code. I did not know that accents can actually affect your source code site. It's a first for me knowing that I'm familiar with code & what not. But anyway, it won't happen again. I know better for next time if this is the cause that is. TY
Sep 27, 2016
offline
Rae Ann says:
Dear SF Community,

We have read your comments every day with a heavy heart, since we know you are frustrated with the performance and response time on ScrapbookFlair. We too have been frustrated because it turns out the internal problems with the website have been much more difficult to find and fix than we first expected. As you may remember, the reason everything slowed down many months ago was because we wanted to make ScrapbookFlair more functional and accessible on Tablets and Mobile devices since so many of us use those platforms now...those platforms are working now but we never expected these slow downs to happen.

But there's GOOD NEWS!! Thanks to the persistence and diligence of our developers, we've made a breakthrough in figuring out the problems and over the next few weeks we should see an improvement in speed in most every part of the site.
Sep 27, 2016
offline
Rae Ann says:
While we are cautiously excited by this, we need your help. If you see an error message or see something unexpected, it's because we are making internal changes. If something seems wrong like a link that goes to the wrong page or anything else out of the ordinary, please try to do a screen capture, describe what went wrong in an email, attach the screen capture to your message and send it to: support@scrapbookflair.com. This will help us get the problems fixed faster, since we can't catch everything ourselves.

THANK YOU SO MUCH for hanging with us. We love ScrapbookFlair and we cherish you, our members, who make this community what it is. We look forward to being back up to speed soon and seeing lots and lots of your great pages.

Sincerely yours,

The ScrapbookFlair Team
Sep 27, 2016
offline
Grandma M says:
Thank you Rae Ann - Finally some good news - Most of us 'Old Hands' have been hanging in there in the hope of improvement ----------- fingers and toes now crossed over the next couple of weeks xx
Sep 28, 2016
offline
Mimi_ says:
Thank You Rae Ann for the update. Like GM says - fingers & toes crossed.
Sep 28, 2016
offline
XenaPrincessWarrior says:
Thank you for the updates!

I have another problem though: Under Message Center --->Option---> New Comments on my scrapbooks: each comment shown/by member that left me, each comment repeats 12 times the same...omygosh! LOL I have a long page now because of that! Comment after comment 12x each....I can't believe it! I hope this will disappear soon! So that I can have a normal page! I have a prt screen of it. Do you want me to send it to you? Or you can just take a look in my message center to see what I'm talking about. That's my news for tonight. Thanks.
Sep 28, 2016
offline
XenaPrincessWarrior says:
I sent you all the PRT SCR images of the problem to you re: to the repeated comments on my scrapbooks under the Message Center! Thanks.
Sep 28, 2016
offline
Xguern66 says:
Thank you Rae Ann that's good news. Look forward to the old SBF returning.
Sep 29, 2016
offline
Support says:
Thanks XenaPrincessWarrior! We received the Screen Capture and the issue should have been fixed.
Sep 29, 2016
offline
Xguern66 says:
Hi Rae Ann. I have to take back any comments I made about the site improving. Just uploaded a couple of CT pages and took on average about 45 seconds between each change over. Then I tried to get into my Message Centre - got the dreaded Error message twice and than had to wait 74 seconds before my messages came up. What has happened to the improvements?? I do hope we aren't going backwards. Joce.
Oct 1, 2016
offline
valrushton says:
It has taken me ages to get onto Forums this morning and just cannot get onto my home page! I was hoping to be able to start uploading pages and commenting again!
Oct 1, 2016
offline
Goodbey says:
I too had a lot of difficulties with the site...it constantly run into time-out, crashes, 1 message from 1 person comes in 12 times and while uploading, the site log off of my account and pages don't get uploaded at all. That means, I have to start all over again, that is very frustrating. Perhaps one of the reasons why scrap pages are not uploaded as much as before. Furthermore, I found it very disheartening to still see the unfairness in challenges...not all of them, but still. Scrap booking is suppose to be fun, and is known for the therapeutic purposes, but it seems to be very stressful in some challenge/s...even in your own created challenge/s. Some absolute beautiful connection is made through Scrapbook Flair, it will be pity to leave the website and rather have lost in order for more peace of mind.
Oct 1, 2016
offline
Grandma M says:
Im with Joce on this one :-
Sat.1.10.16 13.08pm UK time - Took me 8 minutes to 1-open SBF - 2 get into my home page - 3 have a look at my new page - 4 get into the forums and I haven't even tried to get into my message centre yet. During all this time had 4 XML error problem messages flip up -------After such an improvement yesterday we are now back to square one !!!!!!!!!!!!!!!!!!!!!!!!!
Oct 1, 2016
offline
Grandma M says:
PS on above - Can't get into the message centre now - it tried loading for over 2 mins then the dreaded yellow error page !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Oct 1, 2016
offline
Xguern66 says:
I hope Support and Rae Anne are taking notice again. Things WERE getting better and we all had hopes of a return to normality but it has all gone to custard again. I'm giving up - it has taken me so long to check my pages and vote on only 1 of my friends new pages that that's it for me - I haven't got the time to sit here and fume. Got the error page and a few XML warnings. I'm going to give it a few days rest - might try Daisy Trail.
Oct 1, 2016
offline
Grandma M says:
Im with Joce again - 2.12 mins to open SBF - 2xXML warnings to get into my home page - forever to get into forums and cant get into my message centre again,
just keeps loading then the yellow error page - This is really bad Rae Anne and Im on the verge of giving up !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Oct 2, 2016
offline
valrushton says:
It's taken me ages to just get onto the forums and as for getting onto my home page, no chance! This has been going on for months now, so I would have thought something could be done about it before now. I have not been able to upload a page for ages and there's no point in me running challenges as things are at the moment. I think a lot of members will leave and go elsewhere. We are paying for the privilege of using this site after all!
Oct 2, 2016
offline
Liona says:
I have too many difficulties viewing & making comments on pages. It takes me at least 5-6 minutes to post 1 comment at the time. I know I am far away in Brazil but i thought it was my connection but I tried using another friend ip server and still have problems with posting comments. So, it's not my connection. I have been on line now 45 minutes and I posted only 5 comments. Not so good!!! This is tiring. It's now 11:44 am in Brazil and I will try to post another few comments to pages. Then if this continues, I am off. Can't take it. Bye bye
Oct 2, 2016
offline
XenaPrincessWarrior says:
I signed in at 7:02pm, and I sent 5 comments, 1 group message, and it's now 7:54pm. That's how long it takes nowadays to leave a comment, load some pages and what not. Is this site server speed getting worse or is just my imagination?
I think SBF has too much high security! Perhaps the (your) firewall is blocking everything and everyone! Hehe Can that be? Did you change your firewall settings? Did you install a new technology monitoring/security blocker/anti-virus or perhaps did you change your server speed package to a slower one? LOL I have no idea what to think but it's certainly getting tiresome. That's my news for tonight. :(
Oct 2, 2016
offline
Goodbey says:
That is it....I had enough and have being holding out for almost 5 years. I am leaving because of all the above problems and more and it is not fun to be here anymore. I also have a feeling that we don't get heard and whatever comes up or change, is not done with us, the members in mind.I hope to keep the great connections that I have made here. but if not...even that is quite in order. My loyalty is first and foremost to myself. Goodbye everyone and Scrapbook Flair.
Oct 3, 2016
offline
simsage says:
Today its really bad., I signed off twice, due to it being so slow, I did not time it, but much, much slower than previous, I think the "App" for mobile is what is slowing it down, what ever it is, we have been "Bleeding Members" so what good will it do if you have no members. The number of challenges is down, and so is the voting, and that could be due to members saying "Hell with it" Rae Ann we need help here Girl! someone better do something before we all disappear.
Oct 3, 2016
offline
Mimi_ says:
Agree!!! Finally got into the forum but I can't vote/comment on even one page today, just one yesterday/none day before! This is not a firewall issue!!!
Rae Ann, you indicate you are working with your developers, hope they are working on an overhaul of the existing infrastructure and/or development of a new design & quickly! Paying members deserve better - just sayin'
Oct 3, 2016
offline
debra 112233 says:
I have tried numerous times over the weekend and found it very very slow. Uploading a page is slow but doable, but then trying to save it is so slow . I get the yellow error page alot. It doesn`t matter what time I have tried from early morning to late night. I am also having trouble getting my messages.
Oct 3, 2016
offline
Rae Ann says:
Support is still working to figure out what is causing the slowdowns. The speed is back now. Support will continue to monitor and try to quickly fix any future slowdowns. We are so sorry for all the issues. Thanks for your continued patience.
Oct 3, 2016
offline
Xguern66 says:
Sorry Rae Ann but the speed is not back. Just popped in to check out what it's like before retiring and it's still as slow as it was on Saturday. I will keep visiting but will probably not attempt to do any scrapping until something is done. I think our patience is wearing a little thin. We have lost so many members and wasting our time and money.
Oct 4, 2016
offline
valrushton says:
The speed is not back for me either! Still cannot get onto my home page. Took ages to get onto forums.
Oct 4, 2016
offline
MontrealLadiesRiders says:
Hello, I sending you this message to ask you why under my MontrealLadiesRiders's Fans there's repeats of the same person icon?
Here's my homepage link:http://www.scrapbookflair.com/MontrealLadiesRiders
It wasn't like that before. Is there a way to delete the extra double icon of each person? Please get back to me. Thank you.
PS The speed today is acceptable.
Oct 4, 2016
offline
Scrapster says:
MontrealLadiesRiders, I just visited your home page and the fans icons are fine and not duplicated now.
Oct 4, 2016
offline
jayjayjay says:
thought I would try one last time and the site is still running dead slow with no improvements at all .This is now the last time I will bother with sbf so can I say thanks for all your lovely comments and awards.Have been on here 3 years but there not having any more money out of me( I know you can use free but always thought it would help the site to pay)sent in a ticket to the powers that be to ask for my money back but surprise ,surprise they never got back to me. If everyone did the same they would soon sort it then.Happy scrapping to you all and see you on dt.Jennyxx
Oct 5, 2016
offline
Support says:
MontrealLadiesRiders, thank you very much for bringing this issue to our attention. The duplicate issue has been fixed.
Oct 5, 2016
offline
Support says:
During last two weeks, we have applies a number of updates on the site and server. All of our test stations have reported significant performance improvement during last 48 hours. We will keep watching and applying new updates.

Oct 5, 2016
offline
Scrapster says:
I was on the site in the last two hours this morning, and it was fast for me. I did notice that the performance was improved in the last two days. I am on cable and fast Internet not sure if that makes difference. Anyway, thanks for the update and effect to address these issues.
Oct 5, 2016
offline
simsage says:
Sorry to say both last night, and this morning (2 different pc's and locations) Very, Very, Very Slow
to move from Home pg to individual pg, over 35 secs, to get to forum, 40 secs this is from Delray Bch in FL, where at the moment its Sunny and Beautiful
Oct 5, 2016
offline
Grandma M says:
Rae Ann I am in the UK and there is DEFINITELY NO IMPROVEMENT, in fact its slower than its ever been. When you read all the above comments from different parts of the world it's pretty obvious that there is absolutely no improvement and things are getting worse instead of better...I don't know where you are doing your checks and say the speed has been good in the last 48 hours because it is just not happening and to repeat myself it is now worse than ever.
Oct 5, 2016
offline
Grandma M says:
PS Rae Ann it took 1.5 minutes to post the above reply ????????????????????????
Oct 5, 2016
offline
Support says:
simsage,
Moving from Home page to other pages was slow last night and this morning because of the pop up error, which we just fixed a couple hours ago. It should be faster now. Since Forums have tons of posts, it is reasonable to take 40 seconds to open. It will be faster after we remove the old posts.
Oct 5, 2016
offline
XenaPrincessWarrior says:
Hi there SBF support: I noticed again that my awards are all disappearing again from my homepage...1/2 of them are practically gone. Its had been 2 days they're still missing.
I had in total 218 awards...grrrrr!
Can you please fix that! Thanks.
PS What's going on????? Godness....lol
Oct 5, 2016
offline
Support says:
XenaPrincessWarrior,
The award has been fixed. Thanks for bringing this up.
Oct 5, 2016
offline
simsage says:
Crossing my fingers, cause everything seems back to normal HooRay!!!!!!!
9:46 pm Good Job Guys!!!!!!!!!!!!!!!!!!!!!
Oct 5, 2016
offline
Xguern66 says:
Hello Rae Ann and Support. I have just commented on over 50 pages and did it very quickly - hurray the site seems to be back to normal. I'll give it a day or two then I might start scrapping again and looking at challenges. Thank you - at last we can enjoy the site. Fingers crossed. Hope they know what to do if it happens again!
Oct 5, 2016
offline
Grandma M says:
Good to have a great improvement on SBF - logged in today but Ooooooops - I now every comment made on my pages in the message centre dating from October 15th.2014 ?????????????????? could support please remove some LOL xxxxxxxxxx
Oct 7, 2016
offline
Scrapster says:
It seems a new feature to view new messages and comments on Message Center until you mark them as READ. There is a link above comments "mark Comments as Read" which will disappear these comments. I agree that support needs to check and show us newer comments to start instead of two years.
Oct 7, 2016
offline
Scrapster says:
Just tried again and I only saw the new comments since my last visit. Plus I can keep them as new, or mark them as Read to remove from the message center. Like it.
Oct 7, 2016
offline
Grandma M says:
Thanks everyone - Support did see my comment and took most of the 2 years comments off - now I see the remove/keep button as well xx
Oct 9, 2016
offline
Rae Ann says:
Thank you everyone for your patience!

Let us know if you find any other glitches on the site.
Oct 11, 2016
offline
simsage says:
Rae Ann,
please have support check in My Faves on the Site's Home page it seems to be stuck on the same page since monday I did send 2 messages to support.
Thanks
Oct 13, 2016
offline
Xguern66 says:
Yes I agree with simsage - the favourite pages of members seems to be a bit of a failure. Hers as she says is stuck but when they do turn over it's the same ones showing every time you check in. The later favourites never get shown. I thought way back this was supposed to have been sorted. Otherwise all is going well now - just wish some of the members we lost would come back.
Oct 13, 2016
offline
Rae Ann says:
I asked support to fix the My Faves on the home page. Currently you have to advance the pages manually which is not ideal. Sorry for the glitch.
Oct 18, 2016
offline
XenaPrincessWarrior says:
Dear SBF SUPPORT: I see there's another glitch...that doesn't register all comments posted on page(s).
On my page: http://www.scrapbookflair.com/XenaPrincessWarrior/Donald_Trump/page1
There's is originally 4 comments, and in brackets
it shows ------>(view all 1 comments)-<-----

Can you "please" fix this if possible? Thanks for your attention on this.
Have a g'day!
Oct 20, 2016
offline
Xguern66 says:
Thanks Rae Ann it would be good if the Favourites could be fixed. At the moment they don't start or move at all until you click the first one. I'm sure not many people have the time to advance them manually.
Oct 20, 2016
offline
XenaPrincessWarrior says:
Dear SBF support: I'm bringing this to your attention that I noticed some other glitches or other in your website. Under my homepage/friends there's repeats icons of the same member. I thought it was just my homepage but it seems this is everywhere. The worst icons repeats are under the option MEMBERS (UR website). There's so many repeat icons of the same new member...I think this needs your attention because it looks out of the ordinary & very strange!
PS I have sent you PRT SCR images of this. I hope you did receive them. I hope you can fix this sometime! Thank you for attention on this. Have a g'day! Xena
Oct 21, 2016
offline
Scrapster says:
The duplicate icons seem be fixed. It is fine for me now.
Oct 25, 2016
offline
Support says:
XenaPrincessWarrior, the duplicates has been fixed. Thanks for bringing this up.
Oct 25, 2016
offline
Mimi_ says:
For SBF Support, this a one off fix??? I contacted support about this a couple of months ago as this was wide spread then - no response or fix.

Saw your fixed message of Oct 25/16, checked my HP the other day & again today -- I still have numerous duplicates & triplicates in my Home Page 'Friends' list & some dups in my Fan list. (Easiest to quickly see when you sort by 'Friend or Fan Name' if anyone is interested)

Just wondering if those still affected could get a fix too?
Thank You

PS: Scrapster - you still have duplicates - maybe not all were fixed

Oct 27, 2016
offline
Xguern66 says:
I still have both duplicates and triplicates in my Friends list as well so it seems to be more than just one member with this problem.
Oct 28, 2016
offline
Scrapster says:
Mimi_, Xguern66, I just visited your friends page (you both have a great list of friends) and no duplicates. They fixed mine too. Cheers...
Oct 28, 2016
offline
Xguern66 says:
Yes Scrapster they seem to have been sorted. I do have a long list of friends but the majority of them are no longer active on site. I'm loath to delete them in case they decide to return at a later date - some have been known to return. I occasionally do have a sort out and delete ones from many years ago. xx
Oct 28, 2016
offline
XenaPrincessWarrior says:
Dear SBF Support: Thanks for fixing the glitch of the duplicate icons!

*Another glitch: I have noticed most of my awards "AGAIN" have disappeared! I have no 3rd place awards at all and lots of 1st & 2nd place awards are missing. Can you please fix this when you can. Thanks alot! Have a g'night.
***I suppose to have 220 trophies in total!***
Oct 29, 2016
offline
XenaPrincessWarrior says:
Hey SBF & support glad to see you back up and running!

*Important: I've tried to change under (Change My Home Colors and Background)my background and under(Change My Member Icon)my member icon and it doesn't work! The images will not change. Are you still updating your website? Please let me know. Thanks for your attention on this. Have a g'day!
Nov 4, 2016
offline
Mimi_ says:
Thank you Scrapster.
Just back today/see your note & you are correct - duplicates/triplicates fixed. One small thing but not a world altering problem - just going to let it be.
Also SBF Support - Thank you as well for your efficiency in fixing before the crash occurred. As well once you started your outage updates on the main page of the site, these were very much appreciated - TU
Nov 4, 2016
offline
debra 112233 says:
Things have been running super for me over the last week. Thankyou
Nov 16, 2016
offline
simsage says:
Ok whats going on??? I have not been able to get my vote count (was due at 11 pm its now 20 past 11) for my challenge so I can advise the winners.
I also tried unsuccessfully both times, to up load a new challenge, and after loading all the info got error messages, its very disheartening when we are trying to keep the few members we have left, by adding challenges, of which there are so few, to have this happen.
I really is disappointing. Get with it guys!
Feb 4, 2017
offline
Rae Ann says:
I forwarded your message onto support. They should be able to figure out what is going on.

We are so sorry for the glitch.
Feb 6, 2017
offline
novice@it says:
Would love to order the .99 prints...But wouldn't dare with all the problems in this site. ..Not sure what happened..Used to be great.
Feb 26, 2017
offline
simsage says:
I just ordered & received, 2 sets of the 99 cent prints, they came out Beautifully, so don't worry Hurry it ends on the 28th
Feb 27, 2017
Leave a comment:
Join for FREE, or logon
Or, back to Forum From the Editor's Desk
 
 
 © 2006-2024, Patent Pending, Aurora Digital Imaging, Ltd. Beta 5.0
The most fun digital scrapbooking site on the Internet. Free digital scrapbooking software, scrapbook templates,
scrapbook embellishments and backgrounds. Beautiful scrapbook prints and photobooks.