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Mimi_ says:
Thank you Rae Ann for your update, most appreciated, & thanks to your support team as well as they continue to work on the issues. Have had so many problems since approx April & it's great to know you are aware & working towards keeping this still being the coolest spot around :-)
Aug 16, 2016
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Grandma M says:
I thank you too Rae Ann - after weeks and weeks of problems
its good to know you are finally working on sorting it all out. I love SBF and been with you a long time so not being able to even get into my home page has been a headache. Fortunately the forums are still working albeit slowly, so at least we can keep up with how support is dealing with all the issues. good luck xxxx
Aug 16, 2016
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Support says:
We have been watching the site for about 20 hours, major functions are working smoothly. As we have not heard from our ISP, we are not sure what have fixed the issue. We will continue watching the site till we can make sure it goes smoothly.
Aug 16, 2016
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novice@it says:
I have been a member for a long time, but not on as much as I used to be, I noticed that there are hardly ever any new free downloads in the collections .....not sure if that is due to site issues, or lack of donations, I really enjoy the complementary collections. Also Im not a premium member but I was, I would think some type of compensation to premium members would be in order, since the site is having issues. Maybe free prints coupons or some incentive. Trying to get back into digital scraping.
Aug 16, 2016
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Xguern66 says:
Signed in this morning and things are very much improved. Almost back to how they were, so some success. Thank you so much for listening to us and getting things sorted. Lets hope now that improvement continues and everything stays OK.
Aug 16, 2016
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Lantanna Calyipso says:
I have had problems getting my messages for the last few weeks . After I've clicked on new messages one my homepage search just continues to go round and round until it Times itself out , then I get the error message with the yellow background. Other times through the day it's brilliant . Usually awkward at evenings.
Aug 26, 2016
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Betty Boop says:
I also have had trouble getting my messages and takes for ever...so slow
Aug 27, 2016
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Lori47 says:
Like Betty... just waiting for a page to come up to view and comment and vote upon is nauseatingly slow. :-(
I surely wish my husband were alive because you could have hired him to solve the problem with him being a great software/hardware engineer for the government. He used to write programs for websites all the time and if he could write programs to teach the astronauts how to fly the shuttle... I'm sure he could figure this out. I miss him so badly.
Aug 28, 2016
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LadynRed_44 says:
WELL THINGS ARE STILL SLOW, IM GETTING SO AGGRAVATED WAITING FOR THEM TO GET THINGS FIXED. TRYING TO HANG IN THERE, BUT IT'S GETIING SO HARD JUST TO FORGET SBF :(:(:(:(:(:(:(
Sep 4, 2016
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oldfinger says:
I agree with LadynRed_44 things are still painfully slow and I can't get into post my CT pages in the group. I get into the group okay but when I click on post my scrapbook, I get almost a blank page.
Sep 14, 2016
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BellezzaDonna says:
I too, finding it hard to sign in and leaving comments, votes (pages) etc. It takes a long time to load my homepage and even longer when I want to check my message center. It's obviously very stressful, but what can we do? It wasn't like this when I first joined Jan.12, 2016. Now even with high speed internet I seem to be spending more time at my computer just to load my homepage. I will come back another time, perhaps it will be better.
Thanks/Grazie Donna
Please Note: I apologize to those I haven't visited in a while. Too long of a wait to leave comments, votes nowadays. Looking forward to the server speed improvement.
Sep 18, 2016
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MaryWonder says:
I have tried many times over the last month or so to comment on people's pages but the site is sooooo slow or crashes that I just give up.
Sep 18, 2016
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valrushton says:
Same here! I have given up for the time being. Strange that I can get on forums though!
Sep 19, 2016
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Melx Kyleca says:
The same here ! just wish it was back to normal, lots of scraps made but not worth putting up with no one to see them, all old friends have disappeared, just a hand full left and so pleased they haven’t deserted the sinking ship.!!!!!!!
Sep 26, 2016
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Grandma M says:
I agree with Mel - this ship is slowly sinking into oblivion ?? Im hanging in there in the hope it will improve but at the moment it's still rubbish - get your finger out support - sort it out or SBF will be no more xxx
Sep 26, 2016
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valrushton says:
Thought I'd try again this morning but just cannot get onto my message centre and it's taken ages to get onto the forum page.
Sep 26, 2016
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simsage says:
It is really frustrating to say the least, to try to navigate around, and vote, but we "Die Hards" have to stick with it otherwise...............
Sep 26, 2016
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Grandma M says:
I can't get into my centre tonight - tried twice and each time after a very long wait just got the yellow error page !!!!!!!!!!!!!!!!!!!!!
Sep 26, 2016
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Support says:
XenaPrincessWarrior , we checked your home page and found 210 awards. Is this the correct number? Thanks.
Sep 27, 2016
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Support says:
Sorry, the total number is 215. Typo.
Sep 27, 2016
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LaParisienne400 says:
Why is this site so slow on signing in & on opening pages, leaving comments etc?
Sep 27, 2016
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Rae Ann says:
Dear SF Community,
We have read your comments every day with a heavy heart, since we know you are frustrated with the performance and response time on ScrapbookFlair. We too have been frustrated because it turns out the internal problems with the website have been much more difficult to find and fix than we first expected. As you may remember, the reason everything slowed down many months ago was because we wanted to make ScrapbookFlair more functional and accessible on Tablets and Mobile devices since so many of us use those platforms now...those platforms are working now but we never expected these slow downs to happen.
But there's GOOD NEWS!! Thanks to the persistence and diligence of our developers, we've made a breakthrough in figuring out the problems and over the next few weeks we should see an improvement in speed in most every part of the site.
Sep 27, 2016
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Rae Ann says:
While we are cautiously excited by this, we need your help. If you see an error message or see something unexpected, it's because we are making internal changes. If something seems wrong like a link that goes to the wrong page or anything else out of the ordinary, please try to do a screen capture, describe what went wrong in an email, attach the screen capture to your message and send it to: support@scrapbookflair.com. This will help us get the problems fixed faster, since we can't catch everything ourselves.
THANK YOU SO MUCH for hanging with us. We love ScrapbookFlair and we cherish you, our members, who make this community what it is. We look forward to being back up to speed soon and seeing lots and lots of your great pages.
Sincerely yours,
The ScrapbookFlair Team
Sep 27, 2016
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Grandma M says:
Thank you Rae Ann - Finally some good news - Most of us 'Old Hands' have been hanging in there in the hope of improvement ----------- fingers and toes now crossed over the next couple of weeks xx
Sep 28, 2016
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Mimi_ says:
Thank You Rae Ann for the update. Like GM says - fingers & toes crossed.
Sep 28, 2016
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Xguern66 says:
Thank you Rae Ann that's good news. Look forward to the old SBF returning.
Sep 29, 2016
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Support says:
Thanks XenaPrincessWarrior! We received the Screen Capture and the issue should have been fixed.
Sep 29, 2016
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Xguern66 says:
Hi Rae Ann. I have to take back any comments I made about the site improving. Just uploaded a couple of CT pages and took on average about 45 seconds between each change over. Then I tried to get into my Message Centre - got the dreaded Error message twice and than had to wait 74 seconds before my messages came up. What has happened to the improvements?? I do hope we aren't going backwards. Joce.
Oct 1, 2016
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valrushton says:
It has taken me ages to get onto Forums this morning and just cannot get onto my home page! I was hoping to be able to start uploading pages and commenting again!
Oct 1, 2016
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Goodbey says:
I too had a lot of difficulties with the site...it constantly run into time-out, crashes, 1 message from 1 person comes in 12 times and while uploading, the site log off of my account and pages don't get uploaded at all. That means, I have to start all over again, that is very frustrating. Perhaps one of the reasons why scrap pages are not uploaded as much as before. Furthermore, I found it very disheartening to still see the unfairness in challenges...not all of them, but still. Scrap booking is suppose to be fun, and is known for the therapeutic purposes, but it seems to be very stressful in some challenge/s...even in your own created challenge/s. Some absolute beautiful connection is made through Scrapbook Flair, it will be pity to leave the website and rather have lost in order for more peace of mind.
Oct 1, 2016
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Grandma M says:
Im with Joce on this one :-
Sat.1.10.16 13.08pm UK time - Took me 8 minutes to 1-open SBF - 2 get into my home page - 3 have a look at my new page - 4 get into the forums and I haven't even tried to get into my message centre yet. During all this time had 4 XML error problem messages flip up -------After such an improvement yesterday we are now back to square one !!!!!!!!!!!!!!!!!!!!!!!!!
Oct 1, 2016
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Grandma M says:
PS on above - Can't get into the message centre now - it tried loading for over 2 mins then the dreaded yellow error page !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Oct 1, 2016
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Xguern66 says:
I hope Support and Rae Anne are taking notice again. Things WERE getting better and we all had hopes of a return to normality but it has all gone to custard again. I'm giving up - it has taken me so long to check my pages and vote on only 1 of my friends new pages that that's it for me - I haven't got the time to sit here and fume. Got the error page and a few XML warnings. I'm going to give it a few days rest - might try Daisy Trail.
Oct 1, 2016
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Grandma M says:
Im with Joce again - 2.12 mins to open SBF - 2xXML warnings to get into my home page - forever to get into forums and cant get into my message centre again,
just keeps loading then the yellow error page - This is really bad Rae Anne and Im on the verge of giving up !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Oct 2, 2016
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valrushton says:
It's taken me ages to just get onto the forums and as for getting onto my home page, no chance! This has been going on for months now, so I would have thought something could be done about it before now. I have not been able to upload a page for ages and there's no point in me running challenges as things are at the moment. I think a lot of members will leave and go elsewhere. We are paying for the privilege of using this site after all!
Oct 2, 2016
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Goodbey says:
That is it....I had enough and have being holding out for almost 5 years. I am leaving because of all the above problems and more and it is not fun to be here anymore. I also have a feeling that we don't get heard and whatever comes up or change, is not done with us, the members in mind.I hope to keep the great connections that I have made here. but if not...even that is quite in order. My loyalty is first and foremost to myself. Goodbye everyone and Scrapbook Flair.
Oct 3, 2016
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simsage says:
Today its really bad., I signed off twice, due to it being so slow, I did not time it, but much, much slower than previous, I think the "App" for mobile is what is slowing it down, what ever it is, we have been "Bleeding Members" so what good will it do if you have no members. The number of challenges is down, and so is the voting, and that could be due to members saying "Hell with it" Rae Ann we need help here Girl! someone better do something before we all disappear.
Oct 3, 2016
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Mimi_ says:
Agree!!! Finally got into the forum but I can't vote/comment on even one page today, just one yesterday/none day before! This is not a firewall issue!!!
Rae Ann, you indicate you are working with your developers, hope they are working on an overhaul of the existing infrastructure and/or development of a new design & quickly! Paying members deserve better - just sayin'
Oct 3, 2016
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debra 112233 says:
I have tried numerous times over the weekend and found it very very slow. Uploading a page is slow but doable, but then trying to save it is so slow . I get the yellow error page alot. It doesn`t matter what time I have tried from early morning to late night. I am also having trouble getting my messages.
Oct 3, 2016
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Rae Ann says:
Support is still working to figure out what is causing the slowdowns. The speed is back now. Support will continue to monitor and try to quickly fix any future slowdowns. We are so sorry for all the issues. Thanks for your continued patience.
Oct 3, 2016
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Xguern66 says:
Sorry Rae Ann but the speed is not back. Just popped in to check out what it's like before retiring and it's still as slow as it was on Saturday. I will keep visiting but will probably not attempt to do any scrapping until something is done. I think our patience is wearing a little thin. We have lost so many members and wasting our time and money.
Oct 4, 2016
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valrushton says:
The speed is not back for me either! Still cannot get onto my home page. Took ages to get onto forums.
Oct 4, 2016
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Scrapster says:
MontrealLadiesRiders, I just visited your home page and the fans icons are fine and not duplicated now.
Oct 4, 2016
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jayjayjay says:
thought I would try one last time and the site is still running dead slow with no improvements at all .This is now the last time I will bother with sbf so can I say thanks for all your lovely comments and awards.Have been on here 3 years but there not having any more money out of me( I know you can use free but always thought it would help the site to pay)sent in a ticket to the powers that be to ask for my money back but surprise ,surprise they never got back to me. If everyone did the same they would soon sort it then.Happy scrapping to you all and see you on dt.Jennyxx
Oct 5, 2016
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Support says:
MontrealLadiesRiders, thank you very much for bringing this issue to our attention. The duplicate issue has been fixed.
Oct 5, 2016
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Support says:
During last two weeks, we have applies a number of updates on the site and server. All of our test stations have reported significant performance improvement during last 48 hours. We will keep watching and applying new updates.
Oct 5, 2016
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Scrapster says:
I was on the site in the last two hours this morning, and it was fast for me. I did notice that the performance was improved in the last two days. I am on cable and fast Internet not sure if that makes difference. Anyway, thanks for the update and effect to address these issues.
Oct 5, 2016
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simsage says:
Sorry to say both last night, and this morning (2 different pc's and locations) Very, Very, Very Slow
to move from Home pg to individual pg, over 35 secs, to get to forum, 40 secs this is from Delray Bch in FL, where at the moment its Sunny and Beautiful
Oct 5, 2016
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Grandma M says:
Rae Ann I am in the UK and there is DEFINITELY NO IMPROVEMENT, in fact its slower than its ever been. When you read all the above comments from different parts of the world it's pretty obvious that there is absolutely no improvement and things are getting worse instead of better...I don't know where you are doing your checks and say the speed has been good in the last 48 hours because it is just not happening and to repeat myself it is now worse than ever.
Oct 5, 2016
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Grandma M says:
PS Rae Ann it took 1.5 minutes to post the above reply ????????????????????????
Oct 5, 2016
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Support says:
simsage,
Moving from Home page to other pages was slow last night and this morning because of the pop up error, which we just fixed a couple hours ago. It should be faster now. Since Forums have tons of posts, it is reasonable to take 40 seconds to open. It will be faster after we remove the old posts.
Oct 5, 2016
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Support says:
XenaPrincessWarrior,
The award has been fixed. Thanks for bringing this up.
Oct 5, 2016
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simsage says:
Crossing my fingers, cause everything seems back to normal HooRay!!!!!!!
9:46 pm Good Job Guys!!!!!!!!!!!!!!!!!!!!!
Oct 5, 2016
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Xguern66 says:
Hello Rae Ann and Support. I have just commented on over 50 pages and did it very quickly - hurray the site seems to be back to normal. I'll give it a day or two then I might start scrapping again and looking at challenges. Thank you - at last we can enjoy the site. Fingers crossed. Hope they know what to do if it happens again!
Oct 5, 2016
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Grandma M says:
Good to have a great improvement on SBF - logged in today but Ooooooops - I now every comment made on my pages in the message centre dating from October 15th.2014 ?????????????????? could support please remove some LOL xxxxxxxxxx
Oct 7, 2016
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Scrapster says:
It seems a new feature to view new messages and comments on Message Center until you mark them as READ. There is a link above comments "mark Comments as Read" which will disappear these comments. I agree that support needs to check and show us newer comments to start instead of two years.
Oct 7, 2016
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Scrapster says:
Just tried again and I only saw the new comments since my last visit. Plus I can keep them as new, or mark them as Read to remove from the message center. Like it.
Oct 7, 2016
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Grandma M says:
Thanks everyone - Support did see my comment and took most of the 2 years comments off - now I see the remove/keep button as well xx
Oct 9, 2016
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Rae Ann says:
Thank you everyone for your patience!
Let us know if you find any other glitches on the site.
Oct 11, 2016
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simsage says:
Rae Ann,
please have support check in My Faves on the Site's Home page it seems to be stuck on the same page since monday I did send 2 messages to support.
Thanks
Oct 13, 2016
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Xguern66 says:
Yes I agree with simsage - the favourite pages of members seems to be a bit of a failure. Hers as she says is stuck but when they do turn over it's the same ones showing every time you check in. The later favourites never get shown. I thought way back this was supposed to have been sorted. Otherwise all is going well now - just wish some of the members we lost would come back.
Oct 13, 2016
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Rae Ann says:
I asked support to fix the My Faves on the home page. Currently you have to advance the pages manually which is not ideal. Sorry for the glitch.
Oct 18, 2016
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Xguern66 says:
Thanks Rae Ann it would be good if the Favourites could be fixed. At the moment they don't start or move at all until you click the first one. I'm sure not many people have the time to advance them manually.
Oct 20, 2016
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Scrapster says:
The duplicate icons seem be fixed. It is fine for me now.
Oct 25, 2016
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Support says:
XenaPrincessWarrior, the duplicates has been fixed. Thanks for bringing this up.
Oct 25, 2016
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Mimi_ says:
For SBF Support, this a one off fix??? I contacted support about this a couple of months ago as this was wide spread then - no response or fix.
Saw your fixed message of Oct 25/16, checked my HP the other day & again today -- I still have numerous duplicates & triplicates in my Home Page 'Friends' list & some dups in my Fan list. (Easiest to quickly see when you sort by 'Friend or Fan Name' if anyone is interested)
Just wondering if those still affected could get a fix too?
Thank You
PS: Scrapster - you still have duplicates - maybe not all were fixed
Oct 27, 2016
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Xguern66 says:
I still have both duplicates and triplicates in my Friends list as well so it seems to be more than just one member with this problem.
Oct 28, 2016
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Scrapster says:
Mimi_, Xguern66, I just visited your friends page (you both have a great list of friends) and no duplicates. They fixed mine too. Cheers...
Oct 28, 2016
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Xguern66 says:
Yes Scrapster they seem to have been sorted. I do have a long list of friends but the majority of them are no longer active on site. I'm loath to delete them in case they decide to return at a later date - some have been known to return. I occasionally do have a sort out and delete ones from many years ago. xx
Oct 28, 2016
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Mimi_ says:
Thank you Scrapster.
Just back today/see your note & you are correct - duplicates/triplicates fixed. One small thing but not a world altering problem - just going to let it be.
Also SBF Support - Thank you as well for your efficiency in fixing before the crash occurred. As well once you started your outage updates on the main page of the site, these were very much appreciated - TU
Nov 4, 2016
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debra 112233 says:
Things have been running super for me over the last week. Thankyou
Nov 16, 2016
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simsage says:
Ok whats going on??? I have not been able to get my vote count (was due at 11 pm its now 20 past 11) for my challenge so I can advise the winners.
I also tried unsuccessfully both times, to up load a new challenge, and after loading all the info got error messages, its very disheartening when we are trying to keep the few members we have left, by adding challenges, of which there are so few, to have this happen.
I really is disappointing. Get with it guys!
Feb 4, 2017
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Rae Ann says:
I forwarded your message onto support. They should be able to figure out what is going on.
We are so sorry for the glitch.
Feb 6, 2017
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novice@it says:
Would love to order the .99 prints...But wouldn't dare with all the problems in this site. ..Not sure what happened..Used to be great.
Feb 26, 2017
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simsage says:
I just ordered & received, 2 sets of the 99 cent prints, they came out Beautifully, so don't worry Hurry it ends on the 28th
Feb 27, 2017
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