SBF Support Desk
offline

Author
Xguern66 says:
Here we go again!
I wanted to catch up on voting, quickly - but it took forever to move from one page to the next. It's slowing down again Support and I believe some members have had problems loading pages. Hopefully not for long this time.
Oct 17, 2020
sort by date  sort by newest
offline
Banda says:
Just took nearly 10 mins to sign on, catch up with votes again later!!
Oct 17, 2020
offline
valrushton says:
Takes ages just to vote on my challenges!
Oct 18, 2020
offline
Lori47 says:
I noticed this also on Saturday evening/late night USA time. Then I could not even log on because I kept getting the server error/runtime error. So I sent an e-mail to support and got a message right back telling me that they were "refreshing the server."

Hopefully it will get better. *Sigh*
Oct 18, 2020
offline
Xguern66 says:
Thank you Lori - yes much better now. Monday, NZ
Oct 19, 2020
offline
valrushton says:
No better here in the UK. Taken ages to get onto the site.
Oct 19, 2020
offline
Lori47 says:
I am just logging on now shortly after 1 PM Arizona USA time and am having to wait over 30 seconds just to comment on a page. I am going to e-mail support again.
Oct 19, 2020
offline
FlairSupport says:
The server has refreshed. It should be running fine.
Oct 19, 2020
offline
Xguern66 says:
Sorry support - worse than ever here. NZ Tuesday midday. No wonder there is so little activity - very few new pages and limited voting. I see the SBOTW award went to a page with only 60 points - I don't think I have ever seen that low a score. We are going to lose members!!!!!
Oct 19, 2020
offline
Banda says:
still slow here too. Tues 11 a.m.
Oct 19, 2020
offline
Moongirl says:
Trouble to log in this afternoon!! Took an hour!!
Oct 20, 2020
offline
Lori47 says:
I e-mailed support several times since Saturday night. It is currently after 2:30 PM Arizona time and running superfast. Hope it lasts... again.
Oct 20, 2020
offline
Lori47 says:
All day today (Wednesday) here in Arizona the site is beyond slow. Every once in a while it will speed up but that is short-lived. I know support is working on it but we'll see what happens.
Oct 21, 2020
offline
Lori47 says:
My response right now is commenting on Joce's comment about this week's SBOTW award. I don't think the SBOTW award is based on the number of points that it was given but to someone who has not received an award for a while OR just randomly chosen. I am not entirely sure about this but that is what I am thinking.

Support has been so busy working on the speed that I don't think they caught that comment/question Joce. I will try to ask them that question the next time we meet on the phone.
Oct 22, 2020
offline
Xguern66 says:
No Lori SBOTW is awarded to to highest scoring page that has not received the award in the last 30 days. You can find that somewhere on the home page.

I have come on here to vent my frustration! It has just taken me 55 minutes to upload a page, write my comments etc., get into the challenge, Add my page and then get into Forum. I feel like throwing this computer out the window!!!!! I am so frustrated. Now it is going to take me another 10 minutes or so to log out of the site and it's past my bedtime. PLEASE get this corrected.
Oct 22, 2020
offline
Moongirl says:
Very slow could not vote for the pages in the Boys challenge yeasterday evening. Been sitting all morning to try to log in and upload for Simone`s challenge. Just succeded half an hour ago.
Oct 22, 2020
offline
Lori47 says:
Interesting Joce & Ewa ... the site was running lightning fast last night (Wednesday night) and today (Thursday) here in Arizona. Right now it is making me wait 2-4 seconds but nothing more. Therefore... unstable.

I will contact (e-mail) support. I wish you would e-mail them also. https://scrapbookflair.com/contactus.aspx Before, several months ago, I remember support also giving an e-mail address but I can't remember exactly when or where it was put.
Oct 22, 2020
offline
FlairSupport says:
The Scrapbook of the Week is the scrapbook which received the highest votes during that week (from Monday to Sunday). Members who won the Scrapbook of the Week or the Funniest Scrapbook of the Week within last 90 days will NOT be counted unless there is no qualified scrapbook in the category.
Oct 22, 2020
offline
Xguern66 says:
I had a few spare minutes so though I'd come on site and comment on the latest pages - those in the Girls Challenge. However it has taken me 10 minutes to sign in open the recent pages to see how many new ones there are - too many haven't got the time. Took another 10 minutes to get into Forum to write this! Now it will be minutes trying to sign out. Please Support do something1!!
Oct 24, 2020
offline
Lori47 says:
I can't agree more Joce!!!!! It's been a roller coaster ride with the speed for over a week now and you are right... I don't have the time to wonder and find out it's going to take so long just to make a comment. I barely have time to make a page, upload it and find out how long it takes to do that.

I have e-mailed SBF support many times over the last week regarding this. They keep saying that the site is being hacked into each and every day and they are trying to filter out those people who are joining and doing that. Why hackers have chosen Scrapbookflair to hack into to make our lives miserable is beyond Support's knowledge. I know they are working on it but that's all I know.
Oct 25, 2020
offline
Xguern66 says:
Horray! - just popped on site with fingers crossed before retiring and wonderful - I have managed to comment on all of the later pages - the site (at the moment) is super fast. I hope it isn't hackers to blame but if it is are any of our details in danger???
Oct 25, 2020
offline
valrushton says:
I tried yesterday to vote on my Beautiful Girls challenge, but it was impossible to do. Just been on to-day, really fast. Not consistent at all!
Oct 25, 2020
offline
Xguern66 says:
Thank you Support - it's been very good now for a few days. Hopefully to stay this time.
Oct 28, 2020
offline
Lori47 says:
I was experiencing some slowness USA time on Wednesday having to wait 5-7 seconds and today (Thursday) I have not been on much but I know that Support was going to work on the site today so it might slow it down some.

It is now late afternoon time and I am having to wait a little bit but, like I said, it was to be expected today (Thursday) while they are working on the site.
Oct 29, 2020
Leave a comment:
Join for FREE, or logon
Or, back to Forum SBF Support Desk
 
 
 © 2006-2024, Patent Pending, Aurora Digital Imaging, Ltd. Beta 5.0
The most fun digital scrapbooking site on the Internet. Free digital scrapbooking software, scrapbook templates,
scrapbook embellishments and backgrounds. Beautiful scrapbook prints and photobooks.